Questions & Answers
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Shopping Information
Can I change my shipping address after placing an order?
Yes, you may be able to change your shipping address shortly after placing your order. Please contact our customer service team as soon as possible with your request. If the order hasn’t been processed or shipped yet, we’ll do our best to update the address for you. Once the order is dispatched, we may not be able to make changes, but our team will assist you with any possible solutions.
How long will delivery take?
Delivery times vary depending on the shipping method you choose. During the checkout process, you'll see the available delivery options along with their estimated shipping durations.
We offer a range of delivery methods to best suit your needs. For more precise delivery times, please refer to the options provided at checkout. If you have any specific delivery inquiries, our customer service team is here to assist you
What exactly happens after ordering?
Once you've placed your order, you will receive a confirmation email with your order details. Our team will then process your order, prepare it for shipping, and you’ll receive another email with tracking information once it’s dispatched.
You can monitor your order status by logging into your account. If you need further assistance, our customer service team is here to support you throughout the process.
Where can I view my sales receipt?
After placing your order, a digital copy of your sales receipt will be sent directly to your email. Additionally, you can log into your account on our website and visit the "Order History" section to view or download your receipts.
If you made your purchase as a guest or need any assistance, feel free to reach out to our customer service team. We're here to help!
How do i apply giftcard ?
Applying a gift card to your order is simple and convenient. During the checkout process, you’ll find an option to enter your gift card code.
Simply input the code in the designated field, and the value will be applied to your total purchase amount. If you encounter any issues or need assistance, our customer service team is here to help.
How long do I have to return an order?
You have 14 days from the date of delivery to return your order. For detailed information on eligibility and the return process, please refer to our Refund Policy.
If you have any questions or need assistance with a return, our customer service team is ready to help.
