Refund and Returns Policy

Introduction

At SneakCrew, we take pride in offering high-quality products and strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your order, we are here to help. This Refund and Returns Policy outlines the conditions and procedures for returning an item and requesting a refund.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

Timeframe: You must initiate the return within 14 days of the delivery date.
Condition: The item must be unused, in the same condition in which you received it, and in its original packaging. Items that show signs of wear or have been altered in any way are not eligible for return.
Receipt: A valid proof of purchase or receipt must accompany the return.

Non-Returnable Items

Certain items are non-returnable, including:

Gift cards
Sale or clearance items
Personalized or custom-made products

Please contact our customer service team if you are unsure whether your item qualifies for a return.

Return Process

Initiate a Return:
- Contact our customer service team at support@sneakcrew.com or +44 20 7946 0958 to initiate a return. Provide your order number, the item(s) you wish to return, and the reason for the return.
Receive Return Authorization:
- Our customer service team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return the item.
Pack and Ship the Item:
- Pack the item securely in its original packaging and include the RMA number and the original receipt. Ship the item to the address provided by our customer service team. We recommend using a trackable shipping method to ensure the safe return of your item.

Refunds

Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria. If the return is approved, we will process your refund:

Original Payment Method: Refunds will be issued to the original payment method used for the purchase. Depending on your financial institution, it may take 5-10 business days for the refund to appear on your account.
Partial Refunds: In certain situations, partial refunds may be granted (e.g., for items that show signs of use or are not in their original condition).
Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges

If you would like to exchange your item for a different size, color, or style, follow the return process outlined above and then place a new order for the desired item. We process exchanges as a new order to ensure you receive the correct item quickly.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact our customer service team within 7 days of delivery. Provide a description of the issue and, if possible, include photos. We will work with you to resolve the issue, which may include providing a replacement or issuing a refund.

Late or Missing Refunds

If you haven’t received a refund within the expected timeframe, please take the following steps:

Check your bank account or credit card statement again.
Contact your bank or credit card company, as it may take some time before the refund is officially posted.
If you’ve done all of the above and still have not received your refund, please contact us at support@sneakcrew.com, and we will assist you further.

International Returns

For international orders, the return process may vary based on your location. Please contact our customer service team for specific instructions on how to return items from outside the United Kingdom.

Return Address

SneakCrew 221B Baker Street Marylebone, London NW1 6XE United Kingdom

Contact Us

If you have any questions or need assistance with your return or refund, please contact our customer service team at: