Information questions

Frequently Asked Questions

Will I receive the same product that I see in the picture?

Yes, absolutely! The product you receive will be the same as shown in the pictures. We take great care to ensure that our product images accurately represent the items we offer, so you are delighted with your purchase. If you have any concerns upon receiving your order, please contact our customer service team.

How can I access my sales receipt?

After placing your order, a digital copy of your sales receipt will be sent directly to your email. Additionally, you can log into your account on our website and visit the "Order History" section to view or download your receipts. If you made your purchase as a guest or need any assistance, feel free to reach out to our customer service team. We're here to help!

How can I return an item?

Returning an item is easy and hassle-free! If you're not completely satisfied with your purchase, simply contact our customer service team to initiate the return process. They'll guide you through the steps to ensure a smooth return. For more details, please refer to our Refund Policy page, where you'll find comprehensive information about return eligibility and procedures.

Will you restock items indicated as “out of stock?”

We strive to keep our inventory fresh with the latest trends, which means some items may be restocked based on demand and availability. If there's a specific item you're hoping to see back in stock, feel free to contact us, and we can provide you with more information or suggest similar alternatives. Keep an eye on our updates and new arrivals section for the latest releases!

contact@sneakcrew.com
+44 20 7946 0958
221B Baker Street, Marylebone, London, NW1 6XE, United Kingdom

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