At SneakCrew, your privacy is of the utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website and make purchases. By using our site, you consent to the terms described in this policy.

Information We Collect

We collect various types of information from our users to provide and improve our services:

  • Personal Information: When you place an order or create an account, we may collect the following personal information:
    • Name: To identify and communicate with you.
    • Email address: To send order confirmations, updates, and promotional materials.
    • Shipping address: To deliver your orders.
    • Phone number: To assist in order fulfillment and customer service.
    • Payment information: To process your transactions securely.
  • Non-Personal Information: We also collect non-personal information through cookies and similar technologies:
    • Browser type
    • Operating system
    • IP address
    • Website usage patterns

This information helps us understand how our users interact with our website, enabling us to enhance user experience.

How We Use Your Information

We use the information we collect for various purposes:

  • Order Processing and Fulfillment: To process your purchases and deliver orders to your specified address.
  • Communication: To inform you about your order status, respond to your inquiries, and send promotional emails if you opt in.
  • Website Improvement: To analyze website usage and improve our website, products, and services based on user behavior and feedback.
  • Marketing: To inform you about special offers, new products, and other updates, provided you have opted to receive such communications.
  • Legal Compliance: To comply with legal obligations, prevent fraud, and enforce our site policies.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties, except under the following conditions:

  • Trusted Third Parties: We may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep your information confidential.
  • Compliance with Laws: We may disclose your information when we believe it is necessary to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Data Protection

We take various security measures to protect your personal information:

  • Security Measures: Your personal information is stored in secured networks and is only accessible by a limited number of individuals who have special access rights and are obligated to keep the information confidential. We also use SSL (Secure Socket Layer) technology to encrypt sensitive information such as payment details.
  • Data Retention: We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law.

Your Rights

You have certain rights regarding your personal information:

  • Access: You have the right to access the personal information we hold about you.
  • Correction: You have the right to request the correction of inaccurate or incomplete information.
  • Deletion: You have the right to request the deletion of your personal information, subject to certain conditions.
  • Opt-Out: You can opt-out of receiving marketing communications at any time by following the unsubscribe instructions provided in each email or by contacting us directly.

Cookies

We use cookies to enhance your experience on our website. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enable the site’s or service provider’s systems to recognize your browser and capture and remember certain information.

  • Types of Cookies We Use:
    • Essential Cookies: These cookies are necessary for the operation of our website.
    • Performance Cookies: These cookies collect information about how visitors use our website, allowing us to improve site functionality.
    • Functional Cookies: These cookies allow our website to remember choices you make to provide a customized experience.
    • Advertising Cookies: These cookies are used to deliver ads that are more relevant to you and your interests.
  • Managing Cookies: You can choose to disable cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

Changes to This Privacy Policy

SneakCrew reserves the right to update this Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date below. It is your responsibility to review this policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or need further assistance, please contact us at:

  • Email: support@sneakcrew.com
  • Address: SneakCrew, 221B Baker Street, Marylebone, London, NW1 6XE, United Kingdom

Effective Date: 14.11.2024